Effective Date: [10/05/2026]

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from [www.silena.com] (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including details about your web browser, IP address, time zone, and cookies installed on your device. Additionally, as you browse, we collect information about:

• Individual web pages or products you view
• Websites or search terms that referred you
• How you interact with the Site

We refer to this as “Device Information.”

We collect Device Information using:

• Cookies – Data files placed on your device that often include an anonymous unique identifier. You can learn more or disable cookies at: http://www.allaboutcookies.org
• Log files – Track actions on the Site (IP address, browser type, ISP, referring/exit pages, timestamps)
• Web beacons, tags, and pixels – Electronic tools that record browsing behavior

Order Information

When you make or attempt to make a purchase, we collect:

• Name
• Billing & shipping address
• Payment information (processed securely via third-party gateways)
• Email address
• Phone number

We refer to this as “Order Information.”

👉 Note: Silena does not store your debit/credit card details.

Personal Information

In this policy, “Personal Information” includes both Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

By using the Site or purchasing from us, you agree to the use of your information as outlined below.

We use your Order Information to:

• Process and fulfill orders
• Arrange shipping and delivery
• Provide invoices and confirmations
• Communicate via Email, SMS, WhatsApp, etc.
• Screen for fraud or suspicious activity
• Share relevant product updates and marketing offers (with consent)

We use Device Information to:

• Detect fraud and security risks (especially IP address)
• Improve and optimize our website
• Analyze user behavior and browsing patterns
• Measure marketing campaign performance

SHARING YOUR PERSONAL INFORMATION

We share your information with trusted third parties to operate our business effectively, such as:

• E-commerce platforms (e.g., Shopify or similar providers)
• Logistics partners for delivery
• Payment gateways for secure transactions
• Analytics tools (e.g., Google Analytics)

We may also share your information:

• To comply with legal obligations
• To respond to lawful requests
• To protect our rights

 Silena does not sell your personal data.